Refund policy

Return Policy

We value our customers and strive to deliver quality products. Please read our return policy carefully before making a purchase.

1. Eligibility for Returns

  • Items are only eligible for return if they were damaged before delivery.

  • Customers must report any damage within 24 hours of receiving the item, with clear photos or videos as proof.

2. Condition of Items

  • Returned items must be in their original packaging and condition.

  • We do not accept returns for items damaged after delivery, misuse, or mishandling.

3. Return Shipping Cost

  • Customers are fully responsible for all return shipping costs.

  • Shipping fees are non-refundable.

4. Refund Policy

  • No refunds will be issued for items that are damaged due to customer handling.

  • If an item is confirmed to be damaged before delivery, we may offer a replacement at our discretion.

  • Refunds are not guaranteed and depend on inspection.

5. Non-Returnable Items

  • Items marked as “Final Sale” or “Non-Returnable” cannot be returned under any circumstances.

6. How to Request a Return

To request a return, please contact our customer support with:

  • Your order number

  • Clear photos/videos of the damaged item

  • A brief explanation of the issue

Requests that do not meet these requirements may be declined.