Shipping policy

 

Shipping Policy

We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • All orders are processed after full payment is confirmed.

  • Orders are typically processed within 1–3 business days.

  • Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Methods

  • We use trusted courier and delivery partners to ship orders.

  • Delivery options and fees will be communicated at checkout or before confirmation.

3. Delivery Timeframes

  • Delivery times are estimates and may vary depending on location.

  • Local deliveries: 2–5 business days

  • Nationwide deliveries: 3–7 business days

  • International deliveries (if applicable): 7–14 business days

Delays may occur due to weather, logistics issues, or unforeseen circumstances.

4. Shipping Fees

  • Shipping costs are calculated based on location, weight, and delivery method.

  • All shipping fees are paid by the customer unless stated otherwise.

  • Shipping fees are non-refundable.

5. Delivery Address

  • Customers are responsible for providing accurate and complete delivery information.

  • We are not responsible for delays or losses caused by incorrect addresses.

6. Failed or Missed Deliveries

  • If a delivery attempt fails due to customer unavailability or incorrect details, additional shipping fees may apply for re-delivery.

  • Orders returned to us due to failed delivery may require reshipping at the customer’s expense.

7. Order Tracking

  • Tracking details will be provided where available.

  • Customers are encouraged to monitor their shipment status.

8. Damaged or Lost Packages

  • If your order arrives damaged, notify us within 24 hours with photos or videos.

  • Claims for lost packages must be reported within 5 business days of the expected delivery date.

  • We will work with the courier to investigate, but we are not responsible for delays or losses caused by third-party carriers.

9. International Shipping (If Applicable)

  • Customers are responsible for any customs duties, taxes, or import fees.

  • We are not responsible for delays caused by customs clearance.

10. Changes to Shipping Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on our platform and take effect immediately.

11. Contact Information

For shipping-related inquiries, please contact our customer support through our official communication channels.